This is an English translation of the Vietnamese refund policy of digotech.vn.
Any issue between Digotech Software Company Limited (DIGOTECH) and a client that prevents the service from continuing will be resolved with the best possible solution for both sides. We remain committed to providing the best service to our clients.
DIGOTECH refunds clients in the following cases:
- DIGOTECH cannot meet the agreed service requirements.
- DIGOTECH breaches the signed contract.
DIGOTECH does NOT refund clients in the following cases:
- The client ends the contract on their own.
- The client breaches the signed contract.
- The client changes the source code built by DIGOTECH in a way that affects it.
- The client tests with software other than what DIGOTECH recommends.
- Domain names, software licences, server rental and server hosting space are not refundable.
How to request a refund:
- Option 1: call the hotline on our contact page, describe the problem with the service and ask for a refund.
- Option 2: send your refund request by email to contact.digotech@gmail.com.
We review the problem within 1 to 3 working days. If the fault lies with DIGOTECH, you are refunded according to the refund conditions above.
Please contact DIGOTECH‘s consulting team so we can find the best solution together.