This is an English translation of the Vietnamese warranty policy of digotech.vn.
First of all, DIGOTECH would like to thank our clients for using our website design and software development services. We are always ready to help you use your website easily and effectively, and to avoid unnecessary risks.
If you run into any problem while using your website, please contact us directly by hotline or chat. Below is the full warranty information, including the rights and responsibilities of both you and us. Please read these warranty terms carefully, as they contain important information about your legal rights when using the website design services of DIGOTECH.
We always keep our warranty policy fair and protect our clients’ interests. Please contact us if you have any questions or suggestions.
1. Warranty scope
DIGOTECH handles technical requests, monitors how the website runs, and records and fixes faults in the functions and systems built by DIGOTECH (under the terms agreed in the contract).
DIGOTECH monitors your website and makes timely fixes when it has a problem, for as long as you use it.
DIGOTECH does not provide warranty when services from a third party (not provided by DIGOTECH) affect the operation of the website or software, or cause data loss.
DIGOTECH does not provide warranty if you disclose the system password, or let friends, relatives or strangers into the admin area, and data is lost as a result.
DIGOTECH is not responsible when you delete source code, edit it, or insert malicious code into the system that was not done by DIGOTECH.
2. Warranty period
DIGOTECH provides a 24-month warranty for the use of your website. You only pay for function upgrades if you request new features in the future.
3. How warranty and maintenance work
DIGOTECH‘s technical staff fix technical problems that arise while the website is running:
- For simple errors, your website is fixed right after the error is recorded. We also support you remotely by phone, email, Zalo, our Facebook page and other channels.
- For complex problems, once we have the details, DIGOTECH checks and fixes them as soon as possible: within 12 to 48 hours.
For fast technical support, please contact us by the hotline on our contact page or by email at contact.digotech@gmail.com.
Once again, DIGOTECH thanks you for trusting our services. We wish you and your family good health and continued success.